Privacy Policy

Last updated: October 20, 2026

1. Introduction

Welcome to Xcdify. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

6. How to Request Deletion of Your Data

This section explains how to ask us to delete data connected to our WhatsApp business onboarding service at wa.teampulseiq.com, including data we receive when a business connects its WhatsApp Business Account through Meta (Facebook) login.

What data we hold

• Business details you give us, such as business name, contact person, email and phone number.
• WhatsApp Business Account details from Meta, such as account ID, phone number ID, display name, and the access token that lets us act for your business.
• Message templates, messages and delivery records sent or received through our service.

How to request deletion

1. Email hello@xcdify.com with the subject "Data Deletion Request".
2. Include your business name, the WhatsApp business phone number that was connected, and the email address you used with us.
3. We may contact you to confirm the request comes from an authorised person at the business.

We will delete your data within 30 days and confirm by email when it is done.

Disconnect our app from Meta

You can remove our access at any time: go to business.facebook.com → Business Settings → Integrations → Connected apps, select "XCDIFY Messaging Onboarding", and remove it. This stops our access. To delete data we already hold, please also send the email request above.

Data we may need to keep

We may keep some records, such as invoices and billing records, for as long as the law requires. They are not used for anything else and are deleted when that period ends.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: hello@xcdify.com